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Business Standards Team Leader
Company Information Posted : 13-02-2018
Job Information
Job Type : Permanent - Fulltime
Duration : Permanent
Category : Banking/Finance
Recruiter Reference : SKP/TP/68393/6743
URL for applications : Click to apply
Salary : £30,000
Job Status
Start Publishing : 13-02-2018
Stop Publishing : 13-03-2018
Location : 

To assist the BSU Manager with the operating of the department on a day to day basis. Ensuring all required suitability assessments are completed within the agreed SLAs and to the required standards. Assisting all colleagues within the department with general suitability assessment queries, identifying any training or behavioural areas within the team that require further assistance. Ensuring any potential negative trends relating to advice or Adviser behaviours are highlighted to the BSU Manager.

All applicants must have the minimum level 4 diploma in financial planning.

Package description

In return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:

  • Stakeholder pension scheme

  • Life Cover

  • 25 days’ holiday, plus one day for each year you’re with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis)

  • SBS offer a range of preferential employee savings & insurance products

  • Paid course fees to study for a professional qualification (where relevant to the role)

  • Childcare vouchers

  • Head Office onsite shop and internet cafe

  • An opportunity to join Simply Health Cash Plan – offering twenty annual benefits including dental care, optical care and physiotherapy

  • Option to donate to charity direct through Payroll Giving

  • Online employee benefits scheme offering discounts with hundreds of high street and online retailers

  • Eye Tests

  • Car Allowance – if applicable to role

  • More senior roles also offer access to group income protection and private medical care

Main responsibilities

The purpose of the role is to provide assistance to the Team Manager so that the department can remain within agreed SLA’s at all times to ensure that principles of TCF can be maintained. By second checking files and providing individual and team guidance in support of the Team Manager this will ensure that the suitability of advice provided by Adviser’s is checked to a high standard and regulatory requirements are fulfilled to ensure positive outcomes.

Assessing Suitability

  • To be competent in completing suitability assessments for all advice types.

  • Ensure the structure of the suitability assessments, including check sheets, meet FCA regulatory requirements and Financial Advice Guidance.

  • Constantly look to improve departmental systems and procedures including the File Completion Guide.

  • Raise any trends identified when completing checks/ compiling MI with BSU Manager

Quality Assurance

  • Assess the accuracy and quality of suitability assessments undertaken by BSU analysts through secondary checks to ensure the advice provided is suitable and assessment robust.

  • Provide constructive feedback to Trainee/ BSU Analysts through the completion of secondary checks with regards to the accuracy and quality of the suitability assessments and written feedback.

  • To maintain an accurate record of all files checked / second checked and outcomes


  • Identify potentially negative trends relating to advice or Adviser behaviour

  • Instruct/undertake further research and analysis to assess impact on clients and/or SBS

  • Report concerns to Head of QA & Training /QWG and recommend actions to avoid detriment

Department Supervision

  • Monitor the department’s workloads to ensure the required files have been checked to keep the department within SLA on an ongoing basis.

  • Monitor the workloads of individuals as well as team efficiency and development to ensure that standards can be met and SLA’s can be adhered to.

  • Supervise the running of the department.

  • Regularly consider departmental systems and procedures and make improvements where necessary.

  • Maintain statistics relating to the functions carried out within the department and provide management information with regards to this.


  • Carry out regular one 2 one meetings and half yearly performance reviews for qualified and trainee BSU Analysts.

  • Provide individual and team guidance where appropriate.

  • Assist with the progression of direct reports and look to identify areas of development in co-ordination with the Quality Assurance Technical Trainer.

  • Perform other duties e.g. return to work interviews where required.

Personal Knowledge

  • Pass Bi-annual Technical competency tests

  • Ensure internal, industry and regulatory updates provided are read and understood.

  • Attend internal and external third party training sessions/seminars, as directed by the BSU Manager, to develop and maintain an appropriate level of role specific knowledge

  • Ensure CPD record is up to date and accurate; read and understand Guidance and Completion notes issued

  • All applicants must have the minimum level 4 diploma in financial planning.

About the company

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

Preferred Skills
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